Shipping policy

At Valerious, we aim to process and deliver your supplement orders as quickly and safely as possible across Australia.

SECTION 1 - PROCESSING TIMES

  • Standard Order Processing: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a notification with a tracking number once your order has shipped.

SECTION 2 - SHIPPING RATES AND ESTIMATES

We offer flat-rate and express shipping options within Australia:

  • Standard Shipping: $9.95 AUD (Estimated delivery: 3 to 7 business days)

  • Express Shipping: $14.95 AUD (Estimated delivery: 1 to 3 business days)

  • Free Shipping: Free standard shipping on all domestic orders over $100 AUD.

SECTION 3 - ORDER TRACKING

When your order ships, you will receive an email notification containing a tracking number. Please allow up to 24 hours for the tracking information to become active with the courier service.

SECTION 4 - PO BOXES AND PARCEL LOCKERS

We deliver to PO Boxes and Australia Post Parcel Lockers across Australia. Please ensure your delivery address details are entered accurately at checkout.

SECTION 5 - DAMAGED OR LOST PACKAGES

  • If your order arrives damaged, please contact us immediately at [Insert Email Address] with your order number and photos of the damaged item and packaging.

  • If your parcel appears to be delayed or lost in transit, please reach out to our team so we can open an investigation with the delivery provider.