Refund policy

At Valerious, your health and satisfaction are our top priorities. This return and refund policy is designed to comply with your statutory rights under the Australian Consumer Law (ACL).

1. Australian Consumer Law Guarantees Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns We offer a 30-day return policy for a change of mind. To be eligible for a return:

  • The item must be returned within 30 days of the delivery date.

  • Due to strict health, safety, and hygiene regulations regarding nutritional supplements, the product must be strictly unopened, unused, and in its original condition. All manufacturer safety seals must be completely intact.

  • We cannot accept returns or issue refunds for any supplements that have been opened, unsealed, or tampered with.

3. Damaged, Defective, or Incorrect Items If you receive a product that has been damaged in transit, is defective, or is not what you ordered, please contact us within 7 days of receiving your order. We will quickly arrange a replacement or a full refund. Valerious will cover all return shipping costs for faulty or incorrect items.

4. How to Initiate a Return

  1. Contact our customer service team at [Insert Email Address] with your order number and the reason for your return.

  2. If your return is accepted, we will provide you with the return shipping address and instructions.

  3. For change-of-mind returns, you will be responsible for paying your own shipping costs to return your item. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds Processing Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 to 5 business days. Please note that original shipping charges are non-refundable.